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Substitution Policy

 

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When you send flowers, we know that you're interested sending something that will look just as it does on our web site. Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country.

Don't worry, though, because care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal or greater value. When the flower delivery shows up at your chosen location, it will bring the same warm feelings as the flower arrangement you ordered.

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Thank you for choosing Chappell's Florist as your local flower shop!

 





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